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Top 30 Ways To Increase Your Customer Service

June 19, 2009 By 20 Comments
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customer service Top 30 Ways To Increase Your Customer Service

“Customer Service can make or break a business… Can you give me some tips to improve my customer services?”

Make Your Customer’s Life Easier

Everybody is trying to cut back cost and cut down on spending right now. This effects everyone especially business owners. One thing that can make people want to spend more money is having incredible customer service. People want to know that they can always get help and the people that they are getting help from know what they’re doing. Here are the Top 30 Ways To Increase Your Customer Service.

1.    Have A Website: Having a website is a great way to increase your customer service. Everyone’s online so it makes it much more convenient when people can contact you through the Internet.

2.    Answer Your Emails Within 24 Hours: When people do contact you online it’s important that you try your best to t back to them within 24 hours.

3.    Welcome Your Customers When They Enter: If you have a physical store greeting your customers when they come in can make them much more comfortable.

4.    Give Your Customers More Then They Expect: It’s always great to find out something was a lot easier or people were a lot nicer than you thought they would be.

5.    Hire A Secret Shopper: You employees will always work hard in front of you but if you hire a secret shopper you can find out how they are with customers when you’re gone.

6.   Answer You Phone Within Two Rings: There’s nothing worse then trying to call a company and having to wait forever for them to pick up the phone.

7.    Make Your Contact Information Easy To Find: People shouldn’t have to go on a scavenger hunt on your website to get in contact with you.

8.    Be Polite: Little things like “Please” and “Thank You” can go along way with people.

9.    Don’t Be To Pushy: We all know you want to make money but when you push to hard you make your customers uncomfortable and you’ll end up losing money.

10.   Have Contest And Promotions For Your Customers: Your customers will love it if you have a contest for them or give them something free with a purchase.

11.   Be Knowledgeable About Your Products And Services: You should be able to help your customers with questions they have about products you’re selling.

12.   Resolve Complaints Immediately: If your customers have problems solve them as quickly as possible to show them how much you care about their business.

13.   Don’t Make Promises You Can’t Keep: Don’t tell your customers they are going to get something when you have no intention of giving it to them.

14.  Deal With Emergencies: You never know what can happen when you’re running a business be prepared for emergencies.

15.   Listen To Your Customers: Listen to what your customers have to say and change your business so that it becomes more customer-friendly.

16.   Train Your Employees: Make sure you employees know what they’re doing. They represent you and your business so make sure they make you look good.

17.   Stay With The Times: You don’t have to jump on every new trend but you have to stay current with your industry. Don’t be on of those people that are still talking about how they don’t use the Internet and email.

18.   Be Prepared To Work Late: If you’re running a business it takes a lot of work. Be ready to work into the early hours of the morning.

19.   Display Your Products So Customers Can See Them: You would be surprised how many store how products hidden behind other products or they’re in a place where you can’t see them.

20.   Don’t Spam Your Customers: We you email or send message to your customers make sure you provide them with value.

21.   Don’t Let Your Customers Get You Upset: Try and remain as calm as possible when a customer is upset or trying to get you aggravated.

22.   Make Sure Your Employees Make You Look Good: The way your employees speak, dress and help the customer is all a reflection on you.

23.   Stay In Contact With Your Customers: Find out what your customers are up to and let them know what your doing.

24.   Create A Customer Focus Group: Get a group of your best customers together and find out what you can do to improve your business.

25.   Don’t Be Negative: No one likes being around a negative person. No matter what happens have a positive attitude.

26.   Don’t Leave Them On Hold: When your customers call you don’t leave them on hold for long periods of time.

27.   Survey Your Customers: Surveys are a great way to find out what your customers really think of your business.

28.   Same Price 1 Day Shipping: This is something a few sites offer. If you can overnight products for the same price as regular shipping your customers will love it.

29.   Have Customer Testimonials: Show your future customers what your regular customers think about you.

30.   Personalize Everything: It may take some extra time but adding names and personal message will let you customers know you don’t think of them as just a dollar sign.

 

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Comments

  1. Coltin says:
    October 16, 2011 at 4:16 am

    Full of salient points. Don’t stop bleiveing or writing!

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